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Job Description ENGLISH VERSION FOLLOWS Lieu : Montréal – 3333 boulevard Graham (Mont-Royal) - Temporairement en télétravail Agent au soutien fiscal TÂCHES ET RESPONSABILITÉS: Assurer le soutien à la clientèle en matière de fiscalité par téléphone et courriel, pour notre gamme de logiciels d’impôts; Faire preuve d’écoute afin de prévenir d’éventuels échanges tendus avec la clientele; Appliquer les directives et procédures de l’entreprise pour résoudre les problèmes rencontrés habituellement par les clients; Enregistrer les commandes de clients désireux d’acheter nos produits; Participer au contrôle de qualité de nos logiciels; Rédiger des réponses types dans le cadre de foires aux questions (FAQ); et Identifier des problèmes récurrents rencontrés par les clients, et en aviser son supérieur. QUALIFICATIONS REQUISES: Solides connaissances en fiscalité; Bilinguisme (Français et Anglais) est un atout; Minimum de 1 an d’expérience pertinente dans le domaine du service à la clientele; Baccalauréat ou expérience équivalente; Savoir travailler en équipe, et être polyvalent; Grandes capacités d’organisation, et de gestion des priorités; Faire preuve d’efficacité même sous pression; Excellentes capacités à communiquer tant à l'oral et qu'à l'écrit; Proposer des solutions innovantes pour résoudre les problems; Adaptabilité professionnelle; Expérience dans le domaine du service à la clientèle, savoir agir avec tact et diplomatie; et Avoir le désir de connaître de nouveaux produits et services en fonction des besoins de la clientèle. ATOUTS: Diplôme universitaire en fiscalité ou autre domaine pertinent (comptabilité, finance, gestion, administration); Bonne connaissance du cycle comptable et/ou expérience dans un bureau comptable; Diplôme des cours d’impôt de H & R Block; Intérêt pour les impôts ou la fiscalité; et Connaissance en matière d’impôts sur le revenu des sociétés (T2/CO-17) et/ou fiducie (T3/TP-646). L'utilisation du masculin est choisie pour des fins de lisibilité; il inclut le féminin et n'est pas discriminatoire. Seules les candidatures retenues seront contactées. Thomson Reuters offre un environnement à la fois stimulant et encourageant, et est fière d'avoir été nommée parmi les 100 meilleurs employeurs au Canada de 2009 à 2019, les meilleurs lieux de travail de 2006 à 2019, et les meilleurs lieux de travail pour les femmes en 2015 et en 2017. Nous offrons des possibilités de télétravail aux candidats ayant un handicap et tenons compte des demandes d'accessibilité particulières. Sur demande, la mesure d'adaptation sera fournie tout au long du processus de recrutement et d'évaluation. _____________________________________________________________________________ Location: 3333 Graham Boulevard (Mount Royal) - Temporarely working from home Tax Support agent This position is responsible for: Provide taxation support to clients by telephone and email for our various tax softwares; Apply active listening skills to diffuse a potentially tense customer interaction; Apply company policy and procedures to resolve routine customer issues; Log orders from customers who would like to purchase our products; Participate in software quality control testing; Write standard answers for frequently asked questions (FAQ); et Determine recurrent issues coming from our different clients and inform the supervisor. The successful candidate will be a bilingual team player and will possess: Good knowledge of income tax; Bilingualism (French and English) is an asset; Minimum of 1 year of relevant work experience in customer service; Bachelor’s Degree or equivalent experience; Demonstrated ability to work collaboratively and cross-functionally; Strong time management skills and ability to manage multiple priorities; Ability to perform well under pressure; Good communication (verbal & written); Strong problem-solving abilities, ability to generate innovative approaches and solutions to problems; Team player with a flexible attitude and approach; Customer service orientation and experience, with proven success in customer support and relationship management; et Willingness to learn additional products and services as needed to meet client demand. ASSETS: University degree in taxation or related field (accounting, finance, administration); H & R Block tax course graduate; Good knowledge of the accounting cycle and/or experience in an accounting office; Interest for taxation; et Knowledge of corporate income tax (T2/CO-17) and/or trust (T3/TP-646). Thomson Reuters offers an environment that is both challenging and supportive, and we are proud to have been named one of Canada’s Top 100 Employers from 2009 – 2019, a Best Workplace from 2006 – 2019, and a Great Place to Work for Women in 2015 and 2017. We consider work from home arrangements for people with a disability or specific accessibility needs. If requested, accommodation will be provided throughout the recruitment and assessment process. Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing. We are powered by the talents of 25,000 employees across more than 75 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. Accessibility As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information about Thomson Reuters can be found on thomsonreuters.com. Locations Montreal-Quebec-Canada

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