Détails de l'emploi
Oversee and drive store level human resources objectives: recruitment, onboarding, training, performance management/evaluations, disciplinary action, succession planning, payroll and HR administration. Ensure compliance with all company, provincial, federal and local labor laws and policies. Responsible for coordinating and facilitating team meetings that communicate company-led initiatives at store level. Empower team to execute high hospitality standards and provide employees with the training/developmental opportunities to properly execute our four customer service commandments and customer journey. Foster team morale and the engagement and retention of employees. Delegates duties to employees in accordance to job level; Oversees and participates as needed in the opening, closing and shift transition functions Maintain the company's standards of quality assurance by continually monitoring processes and auditing production, employee productivity, food and beverage quality, guest satisfaction and store cleanliness; initiating and delegating actions of improvement when needed. Manage inventory flow process, including resolving issues with vendors, inventory flow and COGs. Ensure that all operational administrative duties are effectively completed, including but not limited to ordering, receiving orders, scheduling, P&L reports and HR paperwork. Drive financial objectives by analyzing P&L variances; initiating corrective actions; establishing and monitoring financial controls; developing and implementing strategies to increase sales and profit. Lead by example, while holding staff accountable for their performance and ensuring an excellent guest experience.