Détails de l'emploi
Your job responsibilities would include but not be limited to: .Providing timely, efficient, courteous and respectful customer service by trying to provide apt solution to problems or escalating them to the appropriate department Negotiating, planning and assisting customers with correct payment resolutions on one or multiple Credit Card(s) or overdue accounts Researching and answer questions regarding account status; assisting as personal financial advisor over the phone and ownership of fiduciary responsibility for the creditor Conducting payment transactions electronically and negotiating payment arrangements for customers on their accounts within FDCPA guidelines Using skip trace when needed to find additional customer contact information Skills & Requirements: Excellent Communication Empathy Ability to utilize knowledge and training while providing solutions to customers Experience in call centres/ contact centres/ sales is an asset Proficient in computers and adaptive to changes and additions in applications and programs The candidate should have a proper work from home set-up/environment to conduct business in a professional manner and must have an uninterrupted landline internet connection. Timings Any shift between 8 a.m. – 10 p.m. Adherence to shifts is a must Benefits of Working at Gatestone At Gatestone, we understand that our corporate success starts by attracting the right people, developing and mentoring those that show potential and taking steps to retain and promote our top performers. We believe in our employees and invest in providing the best growth opportunities. Promotions at Gatestone are based on merit, past performance, and leadership potential. We recognize our top employees and help them succeed. We also have a full time Employee Engagement Specialist who ensures we have fun while working hard! When you join Gatestone, you do more than join a company. You become part of a team of talented and self- driven individuals dedicated to bring success to the Company and their lives. Some of the perks to be associated with us: - Paid professional training to successful candidates - Growth opportunities within the company - Monthly bonus Be a part of an Awarding Winning Company.