Détails de l'emploi
Ten (10) temporary (contract), full-time positions Are you experienced and available to work all shifts? Then, demonstrate your exceptional listening and oral communication skills as a telephone operator within the Radio Operations Department of Peel Regional Police – one of Canada’s most progressive police services. As a Communicator in our 24/7 Communications Centre, you will answer emergent (911) and non-emergent telephone calls for police assistance and co-ordinate the dispatch of police and other services, obtaining the necessary information to determine service required and/or initiate calls for service through the Computer-Aided Dispatch system. This multi-faceted job also involves: answering internal lines and complying with requests; initiating support services (call-outs, phone listings, reverse checks, CPIC/CAD queries, records checks, sex offender registry checks, texts and tweets, as required); monitoring the location and activities of all police units via the voice radio and CAD systems; dispatching units as needed to maintain appropriate police coverage; and providing direct assistance and relief for dispatchers (CPIC, telephone calls, and emergency service contacts). QUALIFICATIONS In the role of Communicator, you will apply the following education, experience and skills: Post-secondary education (e.g. college) in order to understand and apply contents of manuals specific to communications, including protocols and detailed instructions respecting communications systems, or an equivalent combination of education and experience. A minimum of two (2) years’ related experience. Experience in dispatching and/or dealing with the public, preferred. MS Outlook skills. A working knowledge of CPIC and CAD, preferred. Well-developed keyboarding skills. Exceptional oral communication and listening skills. Demonstrated multi-tasking ability. Demonstrated analytical and problem-solving skills. Ability to complete the following tests successfully: Grammar; MS Outlook; Spelling; Vocabulary; CritiCall Communications Test; Psychological/Personality Asmt; Speed & Accuracy Typing. NOTE: Our Communications Centre operates 24 hours per day, 7 days per week. Training will consist of 4 weeks’ in-class instruction, following a Monday to Friday (7 a.m. to 3 p.m.) schedule, after which you will be assigned a trainer for on-the-job training, working full-time hours following a rotating schedule of days, afternoons and midnights. Applicants in consideration for hire shall be subject to a thorough background investigation that includes, but is not limited to: police checks with local, provincial and out-of-country law enforcement agencies, if required; education credentials; credit and financial inquiries; and personal and work references. There is an extensive hiring process and applicants must be available for each stage of the process. Successful candidates must be available to work all shifts (days 9 hours; afternoons 9 hours; midnights 7 hours), with an anticipated start date of October 2020. The hourly rate for these temporary, full-time positions is $29.77 per hour. Peel Regional Police is committed to ensuring the health and wellness of its employees and offers many programs and services in support of work-life balance and both personal and professional wellness. From wellness protection for you and your family, to state-of-the-art fitness facilities available to you free of charge, to structured programs to nurture your intellectual, physical and emotional wellness, we’ve got you covered. Our Vision: A Safer Community Together Peel Regional Police, the second largest municipal police service in Ontario, polices the cities of Mississauga and Brampton (population 1,346,000) and serves the 44 million travellers who pass through Toronto Pearson International Airport annually. Peel Regional Police is acknowledged as one of Canada’s most progressive police services. A proactive approach to problem-solving, a dedication to professional excellence and a reputation for making the community a better place in which to live and work – these are the hallmarks of Peel Regional Police. Qualified persons should apply online at www.peelpolice.ca, referencing Job ID #302889, by Thursday, May 14, 2020. No agency contact and/or referrals, please. Shortlisted applicants will be contacted via email.