Détails de l'emploi

Description :

We're looking to expand our dedicated team of Customer Service Representatives. This is a varied and challenging role, handling telephone and email enquiries in a fast-paced environment. Full training will be provided so we are looking for candidates with excellent customer service skills and a positive and flexible attitude. This is an excellent opportunity for someone to begin their career within a growing organisation. Day to day duties: Responding to inbound telephone calls and emails from investors and finance industry professionals, providing information related to investments Through training, gain expert knowledge and awareness of our products & procedures to be able to clearly explain information in an understandable way. Demonstrate strong verbal communication skills and a passion for great customer service. Escalate queries, complaints, risks and issues promptly Accurately record information in the relevant systems Identify opportunities for process improvements that positively impact the customer’s experience Full Study Support for the Investment Operations Certificate Qualifications: Confident communication skills - both written and oral. Demonstrates at all times respect with colleagues and customers Excellent attention to detail Demonstrates professionalism by possessing an in-depth understanding of good customer service Demonstrates a good team working ethic Commitment to self-development Working knowledge of MS packages e.g. Word, Excel